Delivery and dispatch times
We aim to dispatch all orders within 2-3 business days Monday to Friday from our warehouse in Footscray VIC 3011. Orders placed on Saturday, Sunday or public holidays in Melbourne, Victoria, will be dispatched within 2-3 business days after the next business day.
Delivery within Australia
We deliver within Australia via Australia Post or Fastway Couriers from our warehouse in Footscray VIC 3011. We recommend that you use a shipping address where someone will be able to receive the goods during business hours (eg a work address) in case your parcel is sent via courier. Couriers cannot deliver parcels to PO Boxes.
The size of your total order will determine your postage cost – your shipping is automatically calculated at checkout.
|Order size||Example||Postage and handling|
|Small parcel||Gloves, bells, handlebar bag||$7.95|
|Medium parcel||Helmet, pannier, jacket||$9.95|
|Large parcel||Baskets, multiple helmets/panniers||$14.95|
|Extra-large parcel||Multiple bulky items||$18.95|
|Delivery from Melbourne VIC 3011||Estimated delivery|
|Metro Melbourne, Regional VictoriaSydney, Woollongong, Central Coast, NewcastleCanberra|
|1-2 business days|
|BrisbaneGold Coast, Toowoomba, Sunshine CoastPort Macquarie, Coffs Harbour, Northern Rivers||3-5 business days|
|PerthWide Bay, Capricorn Coast, Mackay, Townsville, Cairns||4-7 business days|
|Other areas not previously listed in NSW, QLD, SA, TAS||4-7 business days|
|Other areas not previously listed in WA, NT||5-10 business days|
We can also offer Express Post or same day bike courier (inner-city Melbourne only). Please contact us at email@example.com for a quote.
Unfortunately, we can only ship to one address per order. If you want to shipping to multiple locations, you will need to place separate orders for each address.
Estimated delivery times are to be used as a guide only and commence from the date of dispatch. We are unable to redirect orders once items have been dispatched. Sorry but we are not responsible for any delays, loss or damage caused by postage processes.
Click and Collect in Melbourne
We offer a ‘click and collect’ service for our Melbourne customers if you’d like to pick up your shopping.
8:30am-5:30pm Monday to Friday
Enter the code CARLTONCOLLECT at the checkout and all automatically calculated shipping costs will be removed.
Orders will be available for pick up no later than 2pm the next business day. We will contact you by email and SMS to confirm exactly when your item will be ready for pick up.
We are happy to deliver outside of Australia – please contact us at firstname.lastname@example.org to obtain a quote and we will aim to respond within 24 hours. You will be liable for all import duties, customs and local sales taxes levied by the country you are shipping to.
From time to time, we run free shipping promotions. To be notified by email, simply sign up to the CycleStyle e-newsletter at email@example.com.
We think Julie Andrews was right when she sang ‘Brown paper packages tied up with strings, these are a few of my favourite things’. So to the extent practicable every item is individually bagged in a brown paper bag or wrapped up with eco-friendly brown paper and tied up with string then adorned with a touch of CycleStyle-ishness.
If you have any further gift-wrapping requirements, please send us an email at firstname.lastname@example.org and we’ll do our best to help you.